If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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全て
- 全て
- Shipping & Delivery
- Orders & Payment
- Products & Care
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shipping & Delivery
Q: Which countries do you ship to?
We currently ship to Thailand, Japan, Nepal, Bhutan, Vietnam, the United States, Germany, and the United Kingdom.
Q: How much is shipping and how long does delivery take?
Thailand (Local Warehouse): We offer Free Shipping on all orders over [100]. Since we have a local warehouse in Thailand, delivery is fast and efficient.
Other International Regions (Japan, Nepal, Bhutan, Vietnam, USA, Germany, UK): We use a reliable consolidated shipping service. The estimated delivery time is about 8 business days, and the standard shipping fee is approximately [35].
Q: Where do your products ship from?
Orders to Thailand are shipped directly from our local warehouse in Thailand to ensure quick delivery. Orders to other international destinations are dispatched from our main fulfillment center via consolidated shipping.
Q: How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package's journey.
Orders & Payment
Q: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal for a secure and convenient checkout experience.
Q: Can I change or cancel my order?
If you need to modify or cancel your order, please contact our customer service team within 24 hours of placing it. Once the order has been processed and shipped, we can no longer make changes.
Products & Care
Q:Are your crystals and materials natural?
Yes, our natural crystal bracelets and traditional Buddhist beads are crafted from carefully selected, authentic materials designed to gather natural energy and blend Eastern wisdom with modern aesthetics.
Q: How should I care for my beaded bracelets?
To maintain the beauty and energy of your beads and crystals, avoid exposing them to harsh chemicals, excessive water, or prolonged direct sunlight. Gently wipe them with a soft, dry cloth when needed.